Terms & Conditions

These Terms & Conditions govern all services provided by Stefan Artmann, Planet Pulse Studios, Lütjenmoor 32, 22850 Norderstedt, Germany ("Provider") through planetpulsestudios.com and directly.

Services are offered exclusively to business clients (Unternehmer) within the meaning of § 14 BGB. Contracts with consumers (Verbraucher) within the meaning of § 13 BGB are not concluded. By engaging services or placing an order, the client confirms that they are acting in their professional or commercial capacity. The Provider reserves the right to cancel engagements where client status as a business cannot be confirmed.

Planet Pulse Studios provides AI-assisted strategic consulting, digital marketing strategy, content development, brand advisory and related services. The specific scope, deliverables, pricing and timeline for each engagement are defined in individual project agreements, proposals or order confirmations.

A contract is formed upon written confirmation by the Provider (email confirmation constitutes written form). For online orders, contract formation follows § 312i BGB: the order process includes error correction, an order summary and an explicit order confirmation sent without delay.

Where services result in a specific deliverable (e.g. a strategic analysis document, a website, a content asset), the contract is classified as a Werkvertrag under § 631 BGB. Where services consist of ongoing advisory, consulting time or retainer arrangements without a defined specific result, the contract is classified as a Dienstvertrag under § 611 BGB. The applicable classification will be stated in the individual project agreement.

The Provider uses AI research and production tools to assist in delivering services. Clients are informed that AI tools including large language models form part of the production workflow. All deliverables are reviewed, validated and signed off by Stefan Artmann before delivery. The Provider takes professional responsibility for all delivered content regardless of the tools used to produce it.

AI tools process information in real time and their outputs may reflect the state of publicly available data at the time of research. Clients are advised to independently verify all data points critical to significant business decisions before acting on them. The Provider does not warrant the completeness or continued accuracy of third-party data cited in deliverables.

Stated delivery times are indicative unless expressly confirmed as binding in writing. Standard delivery timeframes for strategy deliverables are typically 72 hours from receipt of complete client inputs. Complex engagements may require longer. The Provider will communicate expected delivery time upon order confirmation.

Delivery timelines are contingent on timely receipt of all required client inputs and access to relevant systems or materials. Delays caused by incomplete or late client inputs extend delivery timelines accordingly and do not constitute default by the Provider.

Pricing is as stated in the individual project agreement or order confirmation. All prices are net prices in euros; VAT (Umsatzsteuer) is added where applicable at the applicable rate. For EU business clients outside Germany, reverse charge applies where the client holds a valid VAT ID (client's VAT ID must be provided at time of order). Invoices are issued electronically.

For project-based work, a deposit of 30–50% is typically required before work begins, with the balance due upon delivery or as specified in the project agreement. For online orders, full payment is due at time of order. Invoices are payable within 14 days of issue unless otherwise agreed. Late payments accrue interest at the statutory rate pursuant to § 288 BGB from the due date.

Upon full payment, the client receives full usage rights to the specific deliverables created for their project for internal business purposes. The client may share deliverables within their organization.

Pre-existing materials, frameworks, templates, methodologies, AI prompts and accumulated research context developed by the Provider remain the intellectual property of the Provider. The Provider retains the right to reference the engagement anonymously in portfolio and marketing materials (e.g. "strategic advisory for a European SaaS company") unless the client objects in writing within 14 days of delivery.

Clients may not resell, redistribute or publish deliverables externally without prior written permission. Clients warrant that all materials provided to the Provider (content, data, brand assets) do not infringe third-party rights.

The Provider treats all client inputs, business information and project context as confidential. Client data is not shared with third parties except as required for service delivery (including AI tool processing as disclosed in the Privacy Policy) or as required by law. The Provider maintains appropriate technical and organizational measures to protect client information.

Where client information constitutes a trade secret under § 2 Nr. 1 GeschGehG, both parties agree to treat it as such. This obligation survives termination of the engagement for a period of three years.

The Provider warrants that services will be performed with the professional care and skill of a qualified specialist in the relevant field (§ 633 BGB where applicable). Deliverables are strategic analysis documents and advisory outputs. They represent professional recommendations based on available information and are not guarantees of specific business outcomes. The client bears responsibility for applying independent judgment and conducting appropriate internal validation before acting on any recommendation.

Liability is excluded for slight negligence (einfache Fahrlässigkeit) in the breach of non-essential contractual obligations. For slight negligence in the breach of essential contractual obligations (Kardinalpflichten — those whose fulfillment is fundamental to proper contract performance and on which the client may regularly rely), liability is limited to the foreseeable, contract-typical damages at the time of contract conclusion.

The above limitations do not apply to: (a) damages arising from intentional misconduct (Vorsatz); (b) damages arising from gross negligence (grobe Fahrlässigkeit); (c) damages to life, body or health; (d) claims under the German Product Liability Act (Produkthaftungsgesetz); (e) fraudulent misrepresentation.

Nothing in these Terms limits liability that cannot be excluded by law.

Project agreements specify the number of included revision rounds. One round of revisions is included in standard deliverable pricing unless otherwise stated. Additional revision rounds are billed at the hourly rate stated in the project agreement (standard rate: €120 per hour). Revisions are limited to corrections and adjustments within the original agreed scope; material changes to scope require a new or amended agreement.

For Werkvertrag engagements, the Provider warrants that deliverables are free from material defects at the time of acceptance. The client must notify the Provider of any defects in writing within 14 days of delivery (Rügeobliegenheit per § 377 HGB, applicable to B2B). Late notification may limit available remedies.

The warranty period is 12 months from acceptance of the deliverable. This limitation applies to slight negligence only and does not affect the mandatory statutory periods for intentional misconduct, gross negligence, or injury to life, body or health.

Defects arising from incorrect or incomplete information provided by the client are excluded from warranty coverage. The Provider's liability for data sourced from named third-party publications is limited to accurate reporting of those sources; the Provider is not liable for errors in the original source material.

Project agreements may be cancelled within 24 hours of order confirmation for a full refund, provided work has not yet commenced.

After work commences, the client retains the right to cancel the contract at any time pursuant to § 648 BGB (free cancellation right for Werkverträge). In the event of cancellation after commencement, the Provider is entitled to the full agreed fee minus expenses demonstrably saved as a result of the cancellation. A flat-rate deduction of 20% of the remaining unpaid amount will be applied as saved expenses, unless the Provider can demonstrate higher actual savings or the client can demonstrate lower savings.

Either party may terminate a contract for cause (außerordentliche Kündigung) with immediate effect if the other party materially breaches the agreement and fails to remedy the breach within 14 days of written notice.

Neither party is liable for failure or delay in performance caused by events beyond their reasonable control that were not foreseeable at the time of contract conclusion, including but not limited to: acts of God, government actions, infrastructure outages, cyberattacks, pandemic restrictions, or the unavailability of essential third-party services (including AI platform outages).

The affected party must notify the other in writing as soon as possible. If the force majeure event persists for more than 30 days, either party may terminate the contract in writing, with payment due for work completed up to the point of termination.

These Terms are governed by the laws of the Federal Republic of Germany. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

Place of jurisdiction for all disputes arising from or in connection with these Terms is Hamburg, Germany (§ 38 ZPO), provided the client is a registered merchant (Kaufmann), a legal entity under public law, or a special fund under public law.

The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. Planet Pulse Studios does not participate in dispute resolution proceedings before consumer arbitration boards and is not obliged to do so. Services are provided exclusively to business clients.

The Provider reserves the right to update these Terms. Active clients will be notified of material changes in writing. For ongoing engagements, material changes require explicit written consent from the client to take effect. Continued use of services after notification of non-material changes constitutes acceptance.

Should any individual provision of these Terms be or become invalid, the validity of the remaining provisions is unaffected. The invalid provision will be replaced by the applicable statutory rule. This clause does not apply where adherence to the Terms would represent an unreasonable hardship for either party.